Privacy Policy

Last Updated: 7/9/2025

Clark-Ritchotte Communications, LLC and its affiliated brands (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access any of our websites or services (collectively, the “Service”).

By using any part of our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Service.

Websites Covered

This Privacy Policy applies to all websites and platforms operated by Clark-Ritchotte Communications, LLC and its affiliated companies, including:

Information We Collect

We may collect personally identifiable information (“Personal Information”) such as:

  • Name

  • Email Address

  • Telephone Number

  • Mailing Address

  • IP Address

  • Browser and device data

  • Usage activity and behavior on our websites

How We Use Your Information

We may use your information for:

  • Account creation and management

  • Customer support and responding to inquiries

  • Order fulfillment, billing, and returns

  • Sending important administrative, service, and security communications

  • Marketing and promotional communications (opt-in only)

  • Displaying personalized content and advertising

  • Data analysis and improving user experience

  • Enforcing terms and legal requirements

  • Security monitoring and fraud prevention

Cookies & Tracking

We use cookies and similar technologies to improve your experience. You can control cookie settings in your browser, but disabling them may impact functionality.

Analytics & Visitor Tracking

We utilize several tracking and analytics tools, including:

Google Analytics

Used to track traffic, performance, and usage behavior across our websites. Google may collect data such as your IP address, device type, and browsing behavior. You can opt out via the Google Analytics opt-out browser add-on.

Microsoft Clarity

Used to analyze on-site behavior through anonymized heatmaps, click patterns, and session recordings. All sensitive input fields are masked before storage.

Charla Live Chat

Our websites may use Charla live chat and visitor tracking to provide customer support. Charla may track IP addresses, chat transcripts, and usage behavior to personalize responses and improve support experience.

Third-Party Service Providers

We may use third parties for hosting, analytics, advertising, support, and payment processing. These providers are only given the information necessary to perform their services and are contractually obligated to protect your information.

Data Security

We follow industry-standard practices to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Legal Compliance

We may disclose Personal Information when legally required (e.g., subpoenas, court orders, or regulatory requests).

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted to this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or the handling of your data, please contact us at:

📧 [email protected]